Return & Refund Policy

1. Fourteen-day return request window

A return request must be submitted within 14 calendar days after delivery. Contact ShofLab before sending anything back. Packages sent without return instructions may be delayed or returned to the sender.

2. Standard return condition

For a standard return, the product must:

be unused in production work, undamaged and unmodified;
retain its original appearance;
include every handle, case, accessory and other item supplied with the order; and
be returned in the original packaging with proof of purchase.

Normal packaging inspection is permitted. A product that has been damaged through force, misuse, improper installation, modification or use on an unconfirmed configuration is not eligible for a standard return.

3. Compatibility-confirmed returns

If ShofLab confirmed compatibility in writing for the exact vehicle, model year, trim or body style and intended door position, but EasyHandle does not fit that confirmed configuration, contact us within the 14-day window.

The product may be carefully test-fitted only to verify compatibility, but it must not have been used in production work and must remain undamaged, complete and in its original appearance and packaging. ShofLab will provide return instructions, cover the authorized return shipping and refund the full amount paid after the returned kit is received and inspected.

This coverage depends on accurate vehicle information and current photos showing the exact configuration. If compatibility was not confirmed in writing, or the supplied details did not match the vehicle, the request is handled as a standard return and the customer pays return shipping.

4. Who pays return shipping

ReasonReturn shippingRefund

Change of mind or customer ordering errorPaid by customerEligible product price

Manufacturing defect reported within the return windowPaid by ShofLabFull amount paid

Incorrect item sent or shipping damagePaid by ShofLabFull amount paid

Written ShofLab compatibility confirmation was incorrectPaid by ShofLabFull amount paid

ShofLab does not charge a restocking fee.

5. How to request a return

Email info@shoflab.com.
Include the order number, reason for the request and, when relevant, photos or video showing the defect, shipping damage or fit issue.
Wait for written approval and the correct return address or prepaid label before shipping.
Package the complete product securely and follow the provided carrier instructions.

The authorized return address is provided privately after the request is reviewed. ShofLab does not accept in-person returns at a residential address.

6. Inspection and refund timing

After the return arrives, ShofLab will inspect the item against the approved return request. If approved, the refund will be initiated to the original payment method within 5 business days. Stripe and the customer’s financial institution may require additional time before the credit appears.

If a return does not meet the stated condition, ShofLab will contact the customer before denying or reducing a refund. No deduction will be made without an explanation.

7. Returns and warranty claims are different

The 14-day return process above applies when an eligible product is being returned for a refund. Separately, EasyHandle handles are protected by the EasyHandle 1-Year Limited Replacement Warranty. A handle that suffers a covered functional failure after the return window may qualify for replacement even though the used kit is no longer eligible for a standard return.

The one-year warranty does not convert normal wear, incorrect installation, an incompatible application or a change of mind into a return. Use the decision guide on the warranty page before submitting a request.