1. Where we ship and what it costs
ShofLab currently ships to valid delivery addresses within the United States. Standard shipping is free. International shipping is not currently offered. Please contact us before ordering if the destination is a U.S. territory, APO/FPO address or another location requiring special carrier arrangements.
2. Processing and estimated arrival
- Orders are normally processed within 1–2 business days after payment is confirmed.
- Orders placed on weekends or U.S. holidays begin processing on the next business day.
- The estimated arrival window is 3–9 business days after payment confirmation, including normal processing time.
Delivery estimates are based on normal inventory and carrier conditions. ShofLab will not advertise a delivery time unless it has a reasonable basis for expecting to meet it.
3. Tracking
When tracking is available, a shipping confirmation and tracking number will be sent to the email address used for the order. A tracking scan may take additional time to appear after the label is created.
4. Delayed or unavailable orders
If ShofLab learns that an order cannot ship in time to meet the stated arrival estimate, we will notify the customer and provide a revised shipment date. The customer may agree to the delay or cancel the unshipped order for a full refund to the original payment method.
If ShofLab cannot fulfill an order, the order will be cancelled and all amounts paid for the unshipped merchandise will be refunded. Store credit will not be substituted for a required refund unless the customer separately chooses it.
5. Address accuracy
Customers must provide a complete and accurate delivery address. Contact ShofLab immediately if an address needs to be corrected. An address cannot always be changed after the carrier accepts the package.
If a package is returned because the customer supplied an incorrect or incomplete address, the customer is responsible for any actual reshipping cost. ShofLab will not charge a restocking fee.
6. Damaged, lost or missing packages
If an item arrives damaged, keep the product and packaging and contact ShofLab as soon as possible with the order number and clear photos. Prompt notice helps us open a carrier claim; it does not eliminate rights that cannot be limited by law.
If tracking shows no delivery or the carrier confirms that a package was lost, ShofLab will work with the carrier and, after verification, resend the order or provide a full refund at no cost to the customer.
7. Shipping support
Email info@shoflab.com with the order number and delivery question. The related return terms are available in the Return & Refund Policy.